1. Procedures for Reservations and Bookings

1.1. Reservation requests may be submitted in writing, by phone, or in person.

1.2. We will respond to your request as soon as possible with a price quote.

1.3. If you wish to proceed with a booking, please send us a booking request with all the necessary information. To process a reservation, we require your full name, complete address, and a valid cell phone number.

1.4. A binding agreement is formed as soon as we send you a written booking confirmation. From that moment on, these General Terms and Conditions apply.

1.5. The booking confirmation contains all reservation details—including the price, any deposit, and any additional services booked—and must be presented upon arrival (check-in: 3:00 p.m. – 8:00 p.m.).

1.6. Any discrepancies from the confirmation must be reported in writing within 7 days of receipt.

1.7. The prices stated in the confirmation are binding and apply regardless of any subsequent special offers.

1.8. For group bookings, the person making the booking confirms that he or she is authorized to act on behalf of the group and accepts liability for all participants.

1.9. All prices include statutory sales tax.

2. Terms of Payment

2.1. Standard Rate: Free cancellation up to 3 days before arrival, with no charge.

2.2. Non-Refundable Rate: Cheaper, but non-cancellable. The full amount must be paid at the time of booking.

2.3. Payments can be made via bank transfer, EC card, Visa, or Mastercard.

2.4. The tourist tax must be paid in cash on site.

3. Check-in / Stay

3.1. Check-in: 3:00 p.m.–8:00 p.m. (Exceptions are possible only by arrangement and subject to availability).

3.2. Changes during your stay are possible for an additional fee.

4. Cancellation Policy

4.1. Cancellations must be made in writing.

4.2. Standard rate: Cancellations are free of charge up to 3 days before arrival; after that, cancellation fees of up to 100% of the total price apply.

4.3. Non-refundable rate: 100% cancellation fee from the time of booking.

4.4. The same cancellation policy applies to any additional services booked (e.g., breakfast, pets, other services) as to the accommodation.

4.5. No refund will be issued in the event of a “no-show” (failure to arrive) or early departure.

4.6. We recommend purchasing travel and cancellation insurance.

5. Liability

5.1. Complaints must be submitted in writing within one month of departure.

6. Data Protection

6.1. Your personal data will be used exclusively for processing your reservation and—provided you give your consent—for our own marketing purposes.

6.2. You may object in writing at any time to the use of your data for marketing purposes; in that case, the relevant data will be deleted immediately.

7. Pets

7.1. Dogs are permitted only upon prior notification and in designated rooms (€20.00 per dog, per day).

7.2. Please read the house rules for dogs before your arrival:

Not allowed in the breakfast room.

Dogs may not be left unattended in the hotel.

Dry your dog off in rainy weather (please do not use the hotel’s towels for this; we provide special towels for this purpose).

Dogs are not allowed on the bed. If this does occur, an additional cleaning fee of €125.00 will be charged.

8. Smoking

8.1. Smoking is prohibited throughout the hotel.

8.2. Smoking is permitted only in outdoor areas; ashtrays are available at the entrance.

8.3. Smoking in the room will result in a cleaning fee of €250.00, even if it is discovered only after checkout.

9. Miscellaneous Provisions

9.1. We reserve the right to adjust prices due to exchange rate fluctuations or increased costs, provided that such adjustments are demonstrable and reasonable.

 

9.2. German and European consumer law applies. Your statutory rights as a consumer remain unaffected by these Terms and Conditions.